RELIABLE. LOCAL. PERSONAL
Scheduled IT Support
for Small Businesses
Get a dependable IT resource on a consistent weekly schedule without the expense of hiring a full time employee. Granite Ridge Technology provides onsite and remote support tailored to your business, employees and technology enviroement.
Onsite & Remote
Where you need it, when you need it.
A Trusted Partner
Long-term support for your businiess.
Practical Solutions
Keep your business running smoothly.
Choose the Right Plan For Your Business
Support Plan
Core Support
4 Hours Per Week
Starting at
A consistent weekly IT presence for smaller businesses that need routine employee support, troubleshooting, maintenance, vendor coordination, and technology assistance.
- Scheduled onsite & remote support
- Employee & workstation support
- Routine maintenance & troubleshooting
- Vendor coordination
Support Plan
Business Support
6 Hours Per Week
Starting at
Additional weekly capacity for businesses with more employees, equipment, or ongoing technology needs that require regular support and systems attention.
- Scheduled onsite & remote support
- Employee & workstation support
- Greater weekly support capacity
- Vendor coordination
Support Plan
Technology Partner
8 Hours Per Week
Starting at
A substantial recurring IT presence for organizations that need ongoing user support, systems administration, technology planning, vendor coordination, and broader technical oversight.
- Scheduled onsite & remote support
- Employee & workstation support
- Technology planning & oversight
- Vendor coordination
Comprehensive IT Support
More Than Just Troubleshooting
Ongoing technology support to help your business run smoothly, securely and efficiently.
Employee &
Workstation Support
Troubleshooting, software assistance, workstation maintenance, printers, peripherals, and everyday user issues.
Vendor Coordination
Direct assistance working with internet providers, software vendors, POS companies, equipment manufacturers, and other technology providers.
Scheduled Onsite &
Remote Support
A recurring weekly support window reserved for your business, with remote assistance used when appropriate.
Technology Planning
Recommendations for equipment replacement, upgrades, purchasing decisions, system improvements, and upcoming technology needs.
Priority Scheduling
Recurring support-plan clients receive scheduling priority over one-time and ad hoc service requests.
Network & Wi-Fi
Support
Troubleshooting and routine assistance with business networks, wireless systems, connectivity, switches, routers, and related equipment.
User & Account
Administration
Account setup, employee onboarding and offboarding, permissions, email configuration, and related administrative support.
Routine System Maintenance
Scheduled updates, system checks, preventative maintenance, and general upkeep to help keep business technology reliable and reduce avoidable problems.
How It Works
A Simple Process
Getting started is straightforward, and your support tailors to your business as needs evolve.
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We review your environment
Before starting a plan, we discuss your employees, equipment, systems, current problems, and support expectations.
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We establish a weekly schedule
Your business receives a recurring block of reserved support time each week. That time can be used onsite or remotely depending on what needs attention.
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Your support adapts to what is happening
One week might involve employee troubleshooting and updates; another may involve network work, vendor coordination, device setup, or planning an upcoming project.
Common Questions
Quick answers to help you understand how our support plans work.
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Support plans reserve recurring weekly time specifically for your business. Unused time generally does not roll over, although scheduling accommodations can be made when practical.
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Yes. Additional support can be scheduled based on availability. Larger projects or work outside the normal weekly support window may be quoted separately.
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Smaller tasks and routine projects can often be completed during scheduled support time. Larger installations, migrations, deployments, or infrastructure projects may require a separate project quote.
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Both. Support time can be used onsite or remotely depending on the issue and what is most efficient for your business.
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No. Computers, network equipment, software, licensing, replacement parts, cabling materials, and other third-party costs are separate unless specifically included in a project quote.
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Support plans are designed primarily for scheduled business-hours support. After-hours or emergency assistance may be available by prior arrangement but is not included by default.
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Businesses with occasional technology needs can use Granite Ridge Technology's individual services, assessments, troubleshooting, and project-based support without enrolling in a weekly plan.
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Yes. Support plans can be adjusted as your business, staff, and technology needs change, subject to scheduling availability.
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We begin with a conversation about your employees, technology environment, current issues, and expected level of support. From there, we can determine whether a recurring plan makes sense and which level is appropriate.
